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Product Lifecycle & End-of-Life (EOL) Policy

Macnman Technologies Pvt. Ltd. is committed to providing long-term, reliable hardware solutions for industrial and mission-critical IoT deployments.
This Product Lifecycle & EOL Policy defines how long Macnman manufactures, supports, and maintains each hardware product.

Purpose of This Policy​

This policy ensures:

  • Clear communication of a product’s lifecycle
  • Predictable planning for integrators and enterprises
  • Defined timelines for support and firmware maintenance
  • Structured end-of-life announcements
  • Continued device reliability throughout deployment

Product Lifecycle Stages​

Macnman follows four distinct lifecycle stages for every hardware product.

Active Production​

  • Product is in full-scale manufacturing
  • Available for standard purchase
  • Receives firmware improvements and optimizations
  • Full warranty and RMA support available

Maintenance / Sustaining Phase​

This phase begins as the product matures or when a successor model is introduced.

During this stage:

  • Product availability continues with longer lead times
  • Firmware updates are limited to security & stability patches
  • No new features added
  • Component substitutions may occur due to supply-chain constraints

End-of-Life (EOL) Announcement​

An official notice is issued when Macnman plans to discontinue a product.

The EOL notification includes:

  • Last Order Date (LOD)
  • Last Shipment Date
  • End of Firmware Support date
  • Recommended replacement models

Post-EOL Support​

After discontinuation:

  • Warranty for already purchased units remains active
  • Paid repair service continues while spare parts are available
  • Firmware updates provided only for critical issues

Macnman Product Support Commitment​

Manufacturing Availability​

Macnman will manufacture and supply each product for a minimum of 5 years after launch.
Products with long-term demand may extend up to 7 years.

Firmware Support​

  • Bug fixes: Up to 5 years post-launch
  • Security patches: Up to 7 years, depending on MCU vendor support
  • No major new features added after Maintenance Phase

Spare Parts Availability​

Spare parts remain available for at least 3 years after the EOL announcement.

End-of-Life (EOL) Process​

Notification​

Macnman publishes the EOL announcement to:

  • Distributors
  • OEM partners
  • Enterprise customers

Last Buy Orders​

Customers may place final orders until the Last Order Date.
After this date:

  • No new purchases
  • Only support and warranty remain active

Last Shipment​

Macnman ships the last batch on the Last Shipment Date.

Post-EOL Support​

  • Warranty honored as per original purchase
  • Paid repairs continue until parts are exhausted
  • Firmware updates limited to critical vulnerabilities

Reasons for EOL​

A product may reach EOL due to:

  • Component unavailability or semiconductor obsolescence
  • Introduction of next-generation models
  • Updated regulatory or certification requirements
  • Adoption of more advanced MCU/RF technologies
  • Reduction in market demand
  • Supply chain discontinuation

Customer Responsibilities During EOL​

Customers should:

  • Track EOL announcements
  • Plan procurement before the Last Order Date
  • Maintain buffer inventory for large deployments
  • Evaluate recommended replacement models
  • Update internal documentation and deployment plans

Replacement Product Guidance​

Macnman provides:

  • Drop-in or pin-compatible alternatives whenever possible
  • Migration guides for successor products
  • Updated datasheets and integration notes
  • Support for field migration strategies

Policy Updates​

Macnman may update this EOL Policy based on:

  • Semiconductor industry changes
  • Supply chain variations
  • Customer and partner requirements
  • Evolving product lifecycle trends

Updates take effect immediately once published.

Summary​

This Product Lifecycle & EOL Policy ensures long-term product stability and predictable support for all Macnman deployments.
By following this structured lifecycle approach, Macnman enables customers to plan, deploy, and maintain their IoT systems confidently for many years.