# Data Compliance & Company Policies

URL: https://www.macnman.com/docs/help/macnman-iot-products-data-policy-updated
Section: Help

# Compliance & Company Policies

Macnman Technologies Pvt. Ltd. operates strictly as a **hardware-only IoT product company**.  
We do not collect, store, process, or transmit any customer data, device telemetry, or site information.  
This document outlines our compliance, privacy, environmental, security, and regulatory policies.

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## Privacy Policy (Hardware-Only Model)

Macnman does **not** operate any cloud platform and does **not** receive or store any data from deployed devices.

### No Data Collection  
Macnman does not collect:
- Personal information  
- Device telemetry or diagnostics  
- Site or location data  
- Network configuration or keys  
- Usage statistics or analytics  

Any data that a customer processes through their own systems (LoRaWAN Network Server, WiFi gateway, 4G cloud, SCADA, etc.) remains fully under their control.

### Support Interactions  
Macnman only receives information that customers voluntarily provide during support cases, such as:
- Device photos  
- Error descriptions  
- Serial numbers / MAC IDs  
- Installation details  
- Logs (optional)  

These are used strictly to diagnose issues and are not retained longer than necessary.

### No Remote Access  
Macnman products do not give Macnman remote access to any customer networks or systems.

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## Terms of Use (Hardware Products)

By using Macnman products, customers agree to the following:

### Customer Responsibility  
- Customers are fully responsible for device installation, connectivity, and data routing.  
- All LoRaWAN, WiFi, Cellular, or NB-IoT configurations are customer-managed.  
- All telemetry is stored in customer-owned systems.

### Third-Party Systems  
Macnman is not responsible for issues caused by:
- LoRaWAN Network Servers (ChirpStack, TTN, private LNS)  
- Gateways or cellular networks  
- Customer cloud platforms  
- Data loss or corruption within customer environments  

### Authorized Firmware Only  
Only Macnman-approved firmware must be used.  
Unauthorized firmware or modification voids the warranty.

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## Environmental & Safety Compliance

Macnman follows global standards for responsible electronics manufacturing.

### Environmental Compliance  
- RoHS compliant materials  
- Safe battery handling guidelines  
- Recyclable packaging where possible  
- Mandatory e-waste disposal compliance for customers  

### Battery Safety  
Products containing lithium batteries require:
- No exposure to fire or extreme heat  
- Proper disposal via authorized recycling centers  
- Compliance with UN38.3 handling regulations  

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## Regulatory & Certification Compliance

Macnman provides regulatory compliance documentation where applicable.  
These may include:

- CE Compliance  
- WPC Compliance  
- RoHS Certification  
- IP Rating Certifications  
- Battery safety certificates  
- Calibration certificates (for sensors)  

Certificates are available on the product pages or upon request.

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## Security Policy (Hardware-Only)

Macnman implements industry-standard device-level security, including:

### Device Security Measures  
- Secure firmware update mechanisms  
- MCU-level memory protection (varies by model)  
- Customer-managed LoRaWAN keys  

### Customer Responsibility  
Since Macnman does not operate any servers, customers must secure:
- Gateways  
- Network servers  
- Cloud dashboards  
- API keys and credentials  

### Vulnerability Reporting  
Customers may report potential security concerns to:  
**security@macnman.com**

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## Compliance With Local Laws

Customers must ensure that deployment of Macnman products complies with:
- Regional radio frequency regulations  
- Installation safety codes  
- Industry-specific operational norms (agriculture, utilities, industrial, mining, etc.)  

Macnman provides required compliance documents but does not perform site-specific approvals.